CNRC Administrative Management and Logistics Support

The Situation

Commander, Navy Recruiting Command (CNRC) is responsible for recruiting the men and women who fill the Navy’s active and reserve ranks. CNRC operates through a distributed network of Navy Talent Acquisition Groups (NTAGs) spanning major metropolitan areas across the United States. Each NTAG processes applicant enlistment paperwork, manages correspondence with applicants and military entrance processing stations, and assembles and ships the Future Sailor Kits that incoming recruits receive prior to shipping to boot camp.

The volume of administrative and logistics work at each NTAG location exceeds what uniformed recruiters and government civilian staff can sustain while maintaining their primary recruiting mission. CNRC requires contractor-provided administrative management and material handling services to maintain throughput across applicant processing, correspondence management, data entry into secure personnel systems, and warehouse operations supporting the preparation and shipment of approximately 4,000 Future Sailor Kits per month.

Our Approach

GTS delivers this requirement through 27 full-time equivalents deployed across nine NTAG locations: Atlanta, Boston, Red River (Dallas), Rocky Mountain (Denver), Houston, Miami, Phoenix, Sacramento, and Golden Gate (San Francisco). The workforce operates under two labor categories governed by Service Contract Act wage determinations, with all personnel holding Secret clearances and Common Access Cards for NMCI network access.

Administrative Support personnel serve as the operational backbone of each NTAG office. Responsibilities include screening and verifying applicant enlistment paperwork, updating applicant records in secure automated personnel data systems, drafting and tracking correspondence in compliance with the Navy Correspondence Manual, scheduling and coordinating meetings, maintaining filing systems for applicant files and program records, and performing data extracts for analyses and reporting. Administrative staff also prepare personal awards including engraved plaques and coordinate with staff members, applicants, and the general public.

Logistics and Material Handling personnel manage the warehouse operations that support CNRC’s recruiting pipeline. The primary production requirement is assembly and shipment of approximately 4,000 Future Sailor Kits per month. Logistics technicians operate Navy and commercial carrier computer systems to update inventory databases, process customer requests, and generate shipping documentation. Additional warehouse responsibilities include receiving, inspecting, and organizing incoming materials, operating forklifts and pallet jacks, maintaining material handling equipment, and ensuring compliance with NSA Mid-South safety directives and OSHA occupational health requirements.

All personnel operate on government sites using government-furnished NMCI workstations, with access to information systems provisioned after completion of Information Assurance training requirements. Travel support, when required, follows Joint Travel Regulations with trip reporting within 10 working days of completion.

The Results

GTS maintains full staffing across all nine NTAG locations with deliverable accuracy exceeding the 95% timeliness and quality threshold established in the Performance Work Statement. Future Sailor Kit production sustains the monthly target of 4,000 units, directly supporting CNRC’s ability to onboard new recruits into the Navy pipeline. All performance elements are rated Satisfactory or higher in annual Contractor Performance Assessment Reporting.

This engagement demonstrates GTS’s ability to recruit, clear, and deploy a distributed administrative and logistics workforce across nine geographically separated government sites under a single program management structure. The combination of administrative services requiring familiarity with Navy correspondence standards and secure personnel data systems alongside physical warehouse operations requiring forklift certification and OSHA compliance reflects the breadth of GTS’s federal support services capability. The contract structure, with 175,392 total labor hours across a base year plus two option years and a six-month extension, validates GTS’s capacity to sustain multi-year, multi-site personnel programs within the Navy’s Manpower, Personnel, Training and Education domain.