12
Full-Time Equivalents
7
States Plus Puerto Rico
5
Year Contract Duration
3
Discipline Categories
The Situation
The General Services Administration’s Public Buildings Service (PBS) New England Region manages federal buildings across Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont, with zonal area support extending to Puerto Rico. Regional operations require sustained on-site administrative, secretarial, and engineering technician support to maintain building management functions, tenant services, and physical access control systems across multiple federal facilities.
The volume and diversity of operational support requirements, from executive office management and travel coordination through PIV card enrollment in GSA’s Enterprise Physical Access Control System (EPACS) and semiprofessional engineering support, exceeds what organic government staffing can sustain. GSA PBS requires contractor-provided personnel who operate as self-starters, performing independently with minimal technical instruction while maintaining full compliance with Service Contract Labor Standards and GSA operational policies.
Our Approach
GTS delivers operational support services under a performance-based, labor-hour contract with a base year beginning August 2021 plus four one-year option periods. The engagement currently provides 12 full-time equivalents across three discipline categories at federal buildings in Boston, Massachusetts and Puerto Rico, with contract flexibility to add support personnel within scope as operational needs evolve.
Administrative Assistants provide executive-level support to GSA leadership including office management, budgeting, personnel records, payroll coordination, and independent project work requiring research and preparation of briefing charts and presentation materials. A dedicated subset of administrative staff focuses on registering GSA tenant PIV cards into the Enterprise Physical Access Control System (EPACS), answering building information inquiries, tracking government vehicle usage and maintenance, managing key control, and performing document management functions. These positions were added through Amendment 0001 to address expanding access control requirements across the region.
Secretarial Support provides principal administrative services to GSA office leadership, maintaining a close and responsive relationship to day-to-day staff activities. The secretary works independently with minimal task-related instruction, performing clerical and administrative duties that require working knowledge of office software, organizational programs, and established office procedures.
Engineering Technicians deliver semiprofessional technical support to GSA engineers working in research, design, development, testing, and manufacturing process improvement. Work covers electrical, electronic, and mechanical components and equipment within federal building systems. Technicians prepare design drawings and assist with the design, evaluation, and modification of machinery and equipment. One full-time position and one task-based position provide both sustained and surge engineering support capacity.
All personnel operate on-site in federal buildings unless telework is approved by the government. GTS maintains full responsibility for management and operational decisions, quality control, and workforce supervision under a non-personal services structure. Environmental sustainability practices are integrated into service delivery in accordance with GSA’s green building standards.
The Results
GTS meets all performance standards under the Quality Assurance Surveillance Plan, with periodic and random inspections confirming consistent service quality across all discipline categories. Customer feedback mechanisms validate contractor responsiveness and professionalism at each federal building location. The contract has been extended through all available option periods, reflecting sustained government confidence in GTS performance.
This engagement demonstrates GTS’s capacity to deliver combined administrative and technical support services to a civilian federal agency across geographically separated locations spanning six New England states and Puerto Rico. The requirement for personnel who operate independently with minimal government direction, maintain EPACS proficiency for physical access control, and provide semiprofessional engineering support alongside executive administrative services reflects the breadth of GTS’s federal operational support practice. The performance-based contract structure, with QASP-governed quality assurance and customer feedback evaluation, validates GTS’s ability to sustain measurable service quality within GSA’s results-oriented acquisition framework.
