5
AFGSC Installations Supported
4
Personnel Service Components
99%
Same-Day Transaction Standard
3
Customer Populations Served
The Situation
Air Force Global Strike Command (AFGSC) is responsible for the nation’s land-based intercontinental ballistic missile force and the Air Force’s strategic bomber fleet. Its installations support active-duty Airmen, civilian employees, family members, retirees, and reserve component members, each of whom requires responsive personnel services to sustain mission readiness. The Military Personnel Flight (MPF), Civilian Personnel Flight (CPF), and Air Reserve Component In-Service Recruiters (ARC ISR) at each bomb wing installation deliver this support, but internal staffing alone cannot sustain the transaction volume and service windows that AFGSC missions demand.
The HR/MPF requirement exists to provide non-personal services that augment MPF operations across AFGSC bomb wing installations. The scope spans four major personnel service components: Customer Service, Awards and Decorations, CyberSecurity Liaison, and Personnel Systems Management. Each component operates under distinct Air Force Instructions and Department of Defense regulations, with performance standards measured in transaction accuracy, completion timeliness, and customer experience metrics.
Our Approach
GTS delivers this requirement through a distributed workforce of cleared personnel providing on-site support at each AFGSC installation, operating under centralized program management and quality control. Each site lead coordinates daily operations and interfaces with the MPF Commander, supported by functional experts trained in the specific regulatory authorities governing personnel services.
Customer Service functions as the primary point of contact for military members, family members, retirees, and eligible beneficiaries seeking personnel support. Contractor personnel process identification transactions in accordance with AFI 36-3026 Vol 1 and DoDI 1000.13, operating DEERS and RAPIDS terminals to verify eligibility, issue Common Access Cards, produce USID cards for eligible dependents, and enroll beneficiaries into the Defense Enrollment Eligibility Reporting System. Same-day completion standards apply to enrollment, card issuance, and card retrieval actions.
Awards and Decorations support serves as the installation-level focal point for officer, enlisted, and unit awards actions. Contractor personnel prepare and route award packages, maintain recognition program records, and coordinate with unit commanders and the MPF chain to ensure timely processing of individual and unit awards in accordance with Air Force recognition instructions.
CyberSecurity Liaison operations provide information management and cybersecurity support to the MPF, CPF, and ARC ISR functions at each installation. Liaison personnel maintain system access controls, coordinate account provisioning, manage information assurance compliance, and serve as the unit interface with base and command cybersecurity authorities.
Personnel Systems Management supports the Military Personnel Data System (MILPDS) and related authoritative personnel data systems for the MPF, Commander’s Support Staffs, and other work centers. Contractor personnel process transaction register actions, generate Report on Individual Personnel (RIP) products, produce Oracle Business Intelligence Enterprise Edition reporting, and provide functional systems guidance to base units requesting MILPDS support.
All contractor personnel identify themselves as “Contractor” in every communication and representation, in accordance with DoD non-personal services requirements. Employees with reserve or retired military affiliations perform duties without reference to military rank. This discipline preserves the boundary between contractor service delivery and government inherently-governmental personnel functions.
The Results
GTS delivers measurable personnel services performance across AFGSC installations: same-day completion of CAC issuance, USID card production, and beneficiary enrollment actions at the 99% threshold; MILPDS transaction register accuracy and timeliness standards met under the Personnel Systems Management handbook; and continuous accountability for CAC cardstock, expired or revoked cards, and DMDC return-shipment protocols. Customer service metrics including phone response times, wait times at the counter, and advisory accuracy are tracked and reported against PWS service summary standards.
This engagement demonstrates GTS’s capacity to recruit, credential, and deploy cleared HR professionals into an Air Force operational environment under strict non-personal services governance. Workforce requirements, including familiarity with AFI 36-3026, DoDI 1000.13, MILPDS operations, DEERS RAPIDS credentialing, and SOES election administration, reflect the depth of GTS’s federal personnel services practice. Distributed execution across multiple geographically separated installations validates the operational maturity of GTS’s multi-site program management and quality control infrastructure.
